Desktop Support Specialist (Remote - Czech Republic - Texas)

We are seeking a Desktop Support Specialist to join our team remotely. This role is based in the Czech Republic but requires availability to work during Texas (CST) time zone hours.

The Desktop Support Specialist will be responsible for providing comprehensive IT support to a small office (~15 users), troubleshooting, and maintaining desktop systems. The role includes resolving issues with hardware, software, and network connectivity, as well as ensuring that all security measures are in place.

Responsibilities:

Provide remote support for desktops, laptops, and peripherals.
Troubleshoot and resolve software, hardware, and network issues.
Install, configure, and maintain desktop operating systems (Windows, MacOS) and software.
Provide support for VPN and network connectivity issues.
Ensure system security with antivirus, firewall, and other protective measures.
Document incidents and resolutions in the ticketing system.
Maintain effective communication with end users, ensuring excellent customer service.

Required Skills:

Proficient in troubleshooting Windows and MacOS environments.
Experience with remote desktop support tools (e.g., TeamViewer, AnyDesk).
Solid knowledge of network troubleshooting, VPN setup, and IT security.
Fluent in English (written and spoken).
Ability to work independently and manage time effectively.
Experience with M365 cloud services is a plus.

Working Hours:

Full-time (possible part-time), aligned with Texas (CST) time zone (afternoon & evening).

We offer an exciting opportunity to work with a growing team in a remote environment while supporting a client in Texas. If you are passionate about IT support and enjoy solving complex problems, we would love to hear from you!

Další nabídky Více

Desktop Support Specialist (Remote – Czech Republic – Texas)

Další nabídky Více